About Us » Our Team

Our Team

The Allens Training Pty Ltd Team is passionate about delivering a quality experience and service to our clients. We have two offices in Queensland on the Sunshine Coast and our National Support Centre is based in Goulburn, New South Wales.

Our professional team are focused on ensuring your complete satisfaction. 

As we continue to expand we actively encourage our team to grow professionally and upgrade their learning through our educational assistance program. 


Allens Training Pty Ltd - Queensland

Our training centre is centrally located in Birtinya adjacent to The Oceanside Health Hub and Sunshine Coast Health Campus.  This 17-hectare precinct is purpose built to accommodate complementary businesses and includes the Sunshine Coast University Hospital, which incorporates the Sunshine Coast Health Institute. 

You can visit our Sunshine Coast website at www.allensfirstaid.com.au


Lisa Charlson - Customer Relations Manager

Lisa is an excellent project manager and takes a pragmatic approach to business. Ensuring staff, trainers, and of course clients of Allens Training are all satisfied is her key priority. Lisa looks at new opportunities for the business.  

Lisa holds a Bachelor of Business and Master in Public Relations.

Allens Training Pty Ltd - New South Wales

Our National Support Centre is located in Goulburn NSW

The team working out of this office are listed below:



Helen - Managing Director (retired)

Helen has extensive experience in the first aid and WHS training industry. As Managing Director of Allens Training, she continues to steer and develop the overall growth of the company.

Maree - Partnership Applications, RPL and Course Management Officer

Maree looks after processing your partnership application once it has been lodged online. She is an expert in understanding ASQA standards as they relate to Trainers and Assessors and will guide you through the application process.

Maree is also responsible for management of our qualification courses including recognition of prior learning (RPL) applications. Maree has recently completed her Diploma of WHS.

Contacting Maree would be in relation to your partnership application, status in qualification training courses as well as applications for RPL.


Brooke - Quality Manager

Brooke provides support to the Compliance Manager and General Manager to ensure Allens Training continues to provide high quality training. Brooke has just completed her Certificate IV in Training and Assessment, Diploma of Management and Diploma of Business Administration.

Contacting Brooke would be in relation to general course enquiries, questions and assistance.


Ashlea - Course Management and USI Officer

Ashlea is responsible for management of our qualification courses, aswell as this Ashlea also provides support to trainers and students for the Unique Student Identified (USI). Ashlea has recently enrolled into the Diploma of Business, Business Administration and Management.

Contacting Ashlea would be in relation to your status in qualification training courses as well as any issues, questions or enquiries in regards to the Unique Student Identifier (USI).



Lauren - Certificate Production

Lauren works alongside Danica and is responsible for processing certificates and requests for certificate re-issues.

Contacting Lauren would be in relation to course processing issues or questions relating to course submission, issuing of certificates and requests for reprints.



Hannah - Reception

Hannah is the receptionist for the National Support Centre in Goulburn and is the friendly face and voice of our business. Hannah manages all calls to the National Support Centre while also completing important record keeping requirements.

Contacting Hannah would be in relation to day to day phone calls, enquiries for Goulburn Public course and any Face to Face Whitecard courses and associated enquiries.


Allens Training Pty Ltd - Noosa

We have a second Queensland office located in Noosa QLD.

The team working out of this office are listed below:


Jim - General Manager

Jim has nearly 30 years experience as a paramedic. He has extensive experience in the development and compliance of Registered Training Organisations and recently completed Management and Auditing qualifications. Jim is responsible for the operation of Allens Training Pty Ltd.




Kylie - Design and Development Officer

With a background in design Kylie is responsible for the development  of a range of promotional corporate styling and branding. Kylie also designs and develops training resources and business materials.



Anita - Resources and Project Management

Anita works strategically with the entire team to ensure Allens Training has the capability to continue delivering high-quality compliant training. Furthermore, she also ensures that course resources and documents are developed and maintained to facilitate delivery of training to meet audit requirements.

Jennifer Purse - Reception and Administration

Jennifer’s key quality is adaptability, which has allowed her to become a ‘jill of all trades’. Her experience, mainly in the telecommunications industry, includes customer service, technical support, customer service and systems training, accounts, and credit management. Jennifer brings to Allens Training her customer service skills, professional manner, positive attitude, and her attention to detail, an important requirement to have when working for an RTO. 









Tracy - Operations and Compliance Manager

Tracy is the Operations and Compliance Manager for the Goulburn Head Office. She is also responsible for the compliance operations of Allens Training and provides administration support to the General Manager.

Contacting Tracy would be in relation to any compliance concerns or general operations at the Goulburn Head Office.


Kristie - Trainer Development Manager

Kristie is responsible for administration regarding partnership agreements, professional development and trainer status. 

Contacting Kristie would be in relation to becoming a new partner, updating your partner details or submitting your yearly Professional Development.



Kaitlin - Client and Services Coordinator

Kaitlin is responsible for the management and development of direct clients and employee instructors in Australia. She also assists with project work as required. Kaitlin has recently finished completing her Diploma of Business Administration, Diploma of Management, Certificate IV WHS and Certificate IV in Training and Assessment.

Contacting Kaitlin would be in relation to group training bookings in your area, questions relating to partner stores orders, and stores replacements. She also managed room hire in our Goulburn training centre.


Leah - Administrative and Course Officer

Leah is responsible for a number of administrative roles in the Head Office. Leah is in the process of learning tasks including course processing, data entry, telephone handling and also Unique Student Identified (USI) support processes.

Leah has recently started her traineeship in Certificate III in Business Administration.

Contacting Leah would be in relation to course processing issues or questions relating to course submission, issuing of certificates and requests for reprints.


Danica - Certificate Coordinator

Danica is responsible for processing certificates; she holds a great responsibility to get all students their certificates with her undivided attention to providing you with fastest possible turnaround times for certificates. Danica has recently completed her Certificate III in Business Administration.

Contacting Danica would be in relation to course processing issues or questions relating to course submission, issuing of certificates and requests for reprints.


Nick - Stores Dispatch Officer

Nick is responsible for the smooth coordination and dispatching of stores, any paperwork or course material that is ordered will get to you as fast as it can with Nick's efficient packing.







Mardi - Accounts Manager

Mardi is directly responsible for Allens Trainings accounts; she deals on a day to day basis ensuring that all accounts are up to date and in a smooth running process.  



Cait - Administration Assistant

Cait is responsible for providing efficient administration support to both the Accounts department and the Course Development team. She is taking an increased role in website maintenance to ensure that clients and partners have access to the most up to date information and documentation from our website at all times.




Marita - Bookkeeping Officer

Marita is responsible for all bookkeeping activities associated within our accounts department. Marita gives great support to our Accounts Manager to ensure all accounts are processed efficiently.