CHCCCS019 Recognise and respond to crisis situations (Online)

**PLEASE NOTE - You will require a hard copy learner guide to complete this course, which will be mailed to you upon enrollment. Only once you have received your learner guide, will you be able to commence with your online course.


THIS COURSE HAS A REQUIREMENT FOR PROVIDING A CONSIDERABLE AMOUNT OF SELF-VIDEO EVIDENCE IN ORDER TO DEMONSTRATE THE SKILLS REQUIRED FOR RESPONDING TO CRISIS SITUATIONS.


Unique Student Identifier (USI)      

Completing any vocational education course in Australia, it is a requirement for you to obtain and supply a USI. This is obtainable from usi.gov.au if a USI is not supplied and verified with usi.gov.au a certificate cannot be issued to you.


Online Course Requirements and Details

Learning content is provided in a hard copy Learner Guide format, and will be mailed to the student upon enrollment. The assessment will be completed online and consist of multiple choice questions, written questions, case studies, student self-video assessments and incident report forms. 

All case studies are fictional. As a wide variety of job descriptions and workplace environments exist, case studies may not always cover all types of possible scenarios encountered within your job role or scope of work.

However, these case studies should allow you to apply your decision making and duty of care responsibility across the board, when recognising and responding to a crisis situation.


General Requirements

Must have a computer with a webcam OR a tablet/phone with a camera (for student self-video assessments), computer skills and be able to print and fill out forms.


Foundation Skill Requirements

Learning – to learn to recognise and respond to crisis situations

Reading in order to read and understand forms and to make accurate reports

Writing – in order to record details when responding to a crisis situation and to make reports using handwritten skills and computer skills

Oral communication - to communicate to other personnel and/or persons in a crisis situation


How will I be assessed?

Assessment - Theory

Your theory/knowledge component of this course consist of online multiple choice, short answer and student self-video assessments.

The first part of the assessment consist of Topic 1, 2, 3 and 4 which is directly related to the questions found in your hard copy Learner Guide, but allows you to answer the questions in an online format - You cannot complete this assessment without your hard copy learner guide.

The second part of the theory assessment consist of short answer theory questions and two case studies.


Assessment - Practical - Physical demonstrations (skills)

Your Practical assessment will require you to respond to crisis situations. These crisis situations have been provided in the form of scenarios. You will need to respond to these situations through "role-play", demonstrating your skills you have learnt, through student self-video assessments. You will also be required to complete a written report.


What skills and knowledge will I get from this course?

Required skills:

  • Identify imminent crisis situations and undertake management thereof
  • Address immediate safety concerns
  • Seek assistance from, and/or provide referral to supervisor, emergency services and appropriate professionals as required
  • Undertake the principles and practice of self-care, supervision and debriefing
  • Complete accurate documenattion


Required knowledge:

Legal and ethical consideration relevant to recognising and responding to crisis situations, including:

  • Duty of care
  • Privacy, confidentiality and disclosure
  • Work role boundaries, responsibilities and limitations
  • Mandatory reporting
  • Codes of prcatice
  • Organisation policies and procedures for responding to crisis situations

Types of crisis situations, including:

  • Potential suicide
  • Threats to harm others, self harm, received threats
  • Abuse, including child abuse
  • Domestic and family violence

Common indicators or signs of crisis in other people

Personal values, beliefs and attitudes that facilitate or impede crisis, including:

  • Assumptions about who may be at risk
  • Common notions about crisis situations

Principles and practices of crisis intervention:

  • Critical incident procedures
  • Facilitating emergency interventions
  • Addressing safety concerns

Referral options and procedures for accessing services

Principles of self-care and supervision


CONTACT US

For support with this course, please email: online@allenstraining.com.au


TO ACCESS YOUR ONLINE COURSE: Click here


Related Course Documentation