RIICOM301D Communicate information

Information about the course:

This unit describes a participant’s skills and knowledge required to communicate in the workplace within the Resources and Infrastructure Industries.

This unit is appropriate for those working in operational roles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


There are no prerequisites for this course.

Target audience:

Those who are working in a mine rescue unit working as part of an Emergency Rescue Team.

Award issued:

Students who successfully complete this nationally recognised training will be awarded the statement of attainment for: 

  • RIICOM301D Communicate Information

Course duration:

  • Option 1 Full course: 6 hours face-to-face training
  • Option 2 Refresher course: 4 hours practical training

Pre course study options:

There is no pre-course study for this course.

Related Course Documentation

What are my rights and responsibilties as a student?

The Australian Skills Quality Authority (ASQA) requires that students be aware of their rights and responsibilities once they have selected their training provider. By enrolling into any of our courses you are deemed to have accepted the terms and conditions outlined in our Student Agreement

All students will be required to show proof of identification at the commencement of the course.

What should I look for when choosing a training provider?

The Australian Skills Quality Authority (ASQA) has developed a fact sheet to help you to be fully informed about your decision to enrol into a course. This information can be found by clicking here.

A copy of the Student Agreement should be read before enrolling in this course.

RIICOM301D Communicate Information - How will I be assessed for this couse?

The following assessment tasks are required for this course:

  • Theory Questions consisting of multiple choice and short answer questions
  • Performance Tasks
  • Simulated Practical Scenarios

RIICOM301D Communicate Information - Where can I access the training package?

You can access a copy of the training package here

RIICOM301D Communicate Information - What skills and knowledge will I get from this course?

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

  • locates and applies relevant documentation, policies and procedures
  • demonstrates completion of communicating information that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:
  1. applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes
  2. identifying barriers to communication and strategies to reduce barriers
  3. speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning
  4. questioning and actively listening to others, for example when obtaining information on technical working practices
  5. conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions
  6. participating in one (1) meeting including asking questions and providing responses
  7. making one (1) formal presentation of meaningful information to others
  8. writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes

 Knowledge Evidence

The candidate must demonstrate knowledge of communicating information through:

  • relevant Industry based communication requirements and systems
  • topic or subject area which is the target for the communication
  • knowledge of the factors for effective oral communication
  • site conventions and requirements for written communications including report writing
  • meeting procedures and follow-up requirements
  • conducting a presentation
  • basic negotiating techniques and their application